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Help center down?

Posted: Sat Oct 14, 2017 9:01 am
by Elaini
Is it just me or can't we access help.imvu.com right now?

I mean the help tickets, discussions, the whole pack of service.

Re: Help center down?

Posted: Sat Oct 14, 2017 1:53 pm
by Nums
Doesn't work for me. However, it works fine on my phone.

Re: Help center down?

Posted: Sat Oct 14, 2017 5:08 pm
by yokoed
Doesn't work in IE, I found out the hard way, got to use google chrome.

Re: Help center down?

Posted: Sun Oct 15, 2017 6:04 am
by Elaini
yokoed wrote:
Sat Oct 14, 2017 5:08 pm
Doesn't work in IE, I found out the hard way, got to use google chrome.
Doesn't work on Chrome for me either, and I cleared my cache before trying again.

Re: Help center down?

Posted: Sun Oct 15, 2017 1:56 pm
by WickedAngel
I'm having issue even getting the Discussions to work for the last two days...is anyone else having that issue or just me

Re: Help center down?

Posted: Mon Oct 16, 2017 6:16 am
by IIIRavenzIII
seems it is every one with the issue , its all over pulse too

Re: Help center down?

Posted: Mon Oct 16, 2017 11:31 am
by lllJen
Ok, I have this issue too and I made a post in the IMVU Discussions thread before reading this one. Good to know I'm not the only one having this problem. What do we do if we need support or contact an agent if this is down since some "genius" thought hosting this offsite was a good idea?

Re: Help center down?

Posted: Tue Oct 17, 2017 12:37 am
by Daise2
I havent been able to access Discussions etc for 2 days now. Its a load of crap

Re: Help center down?

Posted: Tue Oct 17, 2017 9:54 am
by Elaini
Daise2 wrote:
Tue Oct 17, 2017 12:37 am
I havent been able to access Discussions etc for 2 days now. Its a load of crap
And it's a business day as well. Meanwhile there has been a UFI spam link in my group that I want to report. Somehow the title redirected me straight to the site as well without passing through the message.

I see that some people are taking chances while this happens.

Re: Help center down?

Posted: Wed Oct 18, 2017 12:18 pm
by mspixelicious
says it all when you need ANOTHER forum website to get details of issues back at base!

Re: Help center down?

Posted: Wed Oct 18, 2017 12:43 pm
by Elaini
I'll just quote the link from another thread:
oOChrissyOo wrote:
Tue Oct 17, 2017 4:09 pm
Its been down...on and off for 2 weeks.
ShannonMac offered this to help:

Some users are having issues accessing the help center/discussions.
If you are one of them you can use this link:
www.imvu.com/idp/help
Thank you.
Although, even that is wonky, and wont always allow you access.....
I managed to reach the help center with that.