Last updated as of: May 25, 2016
What personally identifiable information ("PII") is collected and how it is used
What non-personally identifiable aggregate information is collected and how it is used
How do we share your PII?
Information about Third Party Advertisements
Information about Third Party Offers
Information about Co-Branded Sites
How your PII is used, retained and secured
Notice to European User
Methods by which you can update/correct/remove your PII from our Site
IMVU and Children
How to contact us if you have questions
If any modification is unacceptable to you, you shall cease using this Site and App. If you do not cease using this Site and App, you will be deemed to have accepted the change.
Information Collection and Use
To use this Site or App, we request certain PII from you on the registration form such as your name, avatar or username, password, email, age, and gender. We will also collect your location data, including city, metro code, zip code, state, country, latitude and longitude and area code through your IP address. We use this information to register you to use our services on the Site and App and to contact you to deliver certain services or information you have requested. We also may provide you with notices regarding goods or services that you have purchased or may wish to purchase in the future and for targeted marketing purposes.
Other users on our Site and App will be able to view your profile (which includes your self-selected avatar name, display name, age, gender and country (and in the United States, State) based on our collection of your country or, if you have changed your country, then the country that you have selected.
If you opt-in to our Creator Notification program or certain other optional IMVU services, we also will ask you for your account name, postal address, cell phone number and tax id number. We will use this information to administer the Creator Notification program or other programs, and may use this information to send you notices and information.
Purchases and Orders
If you wish to Join our VIP program, add credits to your account, purchase rights to use a particular avatar name, or purchase other services, we request certain PII from you on our order form. You must provide us with contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date). If you use an identity linked purchase tool (such as PayPal), we will retain an encrypted token of the purchase for our records.
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
When you sign up for the Site or App you may choose to opt-in to receiving IMVU email.
We may send you email from time to time. Examples include when someone adds you as a friend, when you get a new message from one of your friends or when a user is not your friend but sends you a message. If you do not wish to receive these types of email communications you may go to "Account Settings" "Change email preferences" and change your options.
Photos, Videos, Content
You may upload photos, videos and other content on the Site and App (for example, to use as your avatar image or for your Photo Stream/Feed). Please be aware that if you do this then your photos, videos and other content that you post may be viewed by other users of the Site and App. You may remove your photo(s), videos and other content at anytime by going to your account, selecting your content, and deleting content. If you are a minor between the ages of 13 and 18, you may contact us via our help center to remove certain content that you have submitted on the Site and App.
Chat Rooms/Blogs/Message Boards/Instant Messages
If you use the chat room, message board or instant messages on this Site, you should be aware that any PII you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the PII you choose to submit in these forums.
If you choose to subscribe to our blog by email we will collect your email address, and we will use your email address to send you an email verification as well as email messages if people comment on the same blog thread as you. You may unsubscribe to this at any time by following the instructions included in each email communication or by clicking on the "Request Support" tab and selecting "Privacy" as a Case Category.
General Use We may use any of your PII to improve the content and general administration of the Site, App and our services, provide you with customer support, improve the Site, App and our services and to detect fraud, illegal activities or security breaches. Additionally, IMVU may also collect non-PII such as the aggregate information described below in the "Aggregate Information" section and such other non-PII as statistics about machines running our software, so as to further understand and enhance the user experience, marketing, security, enforcement, and system integrity (prevention of hacks, unauthorized use, etc).
The Site and App may track the total number of visitors to our Site and App, the number of visitors to each page of our Site or App, browser type, IP addresses, and UDID's and we may analyze this data for trends and statistics in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and it will not contain PII. We may also use such aggregate information to analyze trends, administer the Site and App, track users' movement, and gather broad demographic information for aggregate use.
Additionally, we may collect aggregate information regarding your transactions on this Site and App, such as the virtual goods you create, sell and/or purchase, the virtual price for such virtual goods, the profit you make by selling such virtual goods (collectively, "Transactional Data"). We may link this aggregate Transactional Data with your PII such as name, gender, age and address for internal analysis, to provide customer support, and for other internal business purposes.
IMVU tracks users on the Site and App but does not track users over time and across our Site, App and third party websites. IMVU does not respond to Do Not Track (DNT) signals.
How Do We Share Your PII?
We reserve the right to disclose your PII as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us or on our Site and App.
We may transfer your PII to a successor entity upon a merger, consolidation or other corporate reorganization in which IMVU participates or to a purchaser of all or substantially all of IMVU's assets to which this Site and App relates. You will be notified via prominent notice on our Site and App for 30 days of any such change in ownership or control of your PII.
Additionally, if you "opt-in", we may provide your country, gender and age to certain companies with which we have a relationship to allow them to send you targeted offers and pre-populate offers that they believe you may be interested in receiving.
Social Plugins on Our Site and App
We may use social plugins on our Site and Apps and may include icons that allow you to interact with third party social networks. For example, you may sign in through Gigya. The third party social plugin may set a cookie when your browser creates a connection to the servers of such social networks and the plugin may transmit your data to the social networks. Your use of these social plugins is subject to the privacy policies of the third party social networks.
Third Party Advertisements
Certain advertisements that appear on this Site or App are sometimes delivered (or "served") directly to users by third party advertisers. Some of these third party advertisers automatically receive certain of your PII through your interaction with an advertisement. If you elect to participate in the
Internet Advertising Bureau (US)
Earn Credits " functionality and you opt-in, such third parties may also track performance and use data relating to the ads as well as how you use the Site and App. Additionally, they may collect information about your device, operating system, the wireless carrier providing service to such device, and the geographical location of the device. These third party advertisers may also download non-personally identifiable cookies to your computer, or use other technologies such as "web beacons" to measure the effectiveness of their ads and to personalize advertising content. Their use of your PII will be governed by the terms of their privacy policies and their privacy policies may explain the way in which you can "opt-out" of certain tracking by their advertisements.
For more information about online advertising, please visit the Digital Advertising Alliance webpage at http://www.aboutads.info/consumers/. Additionally, certain third party advertisers may adhere to the Network Advertising Initiative ("NAI") Principles. You may learn more about the NAI Principles and opt-out of receiving targeted ad programs certain third party advertisers provide at http://www.networkadvertising.org/. You may also learn about opting-out at http://www.networkadvertising.org/choices, http://www.aboutads.info and http://www.youronlinechoices.eu. On the App, you can change your privacy settings in your device settings and implement Apple iOS Limit Ad Tracking.
Third Party Offers
How is your PII retained & secured?
We employ procedural and technological measures that are reasonably designed to help protect your PII from loss, unauthorized access, disclosure, alteration or destruction. IMVU may use firewalls, password protection, secure socket layer, database encryption, and other security measures to help prevent unauthorized access to your PII.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).
Notice to Users outside of the United States of America
IMVU provides you with the ability to review, correct and delete the PII that you have provided to us in your account. If you wish to review or correct any information you have provided to us, you may access your account and review, correct, and/or delete your PII by logging into your account and selecting "Account Settings". If you are a minor between the ages of 13 and 18, you may contact us at firstname.lastname@example.org to remove certain content that you have submitted on the Site and App.
IMVU and Children
IMVU recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. This Site and App are not intended for children under the age of 13. IMVU does not target this Site, App or services to children under 13. IMVU does not knowingly collect PII from children under the age of 13. If you are under the age of 13, please do not register to use the Site or App and do not provide us with any personally identifiable information.
by clicking on the "Request Support" tab and selecting "Privacy" as a Case Category or via mail at:
PO Box 2772
Redwood City, CA 94063.
The English text of these User Terms constitutes the sole authentic text. If there is any discrepancy between the English text and a translation into a foreign language, the English text shall prevail.
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