Pixel Pusher Community

yokoed · Post by **yokoed** » Fri Sep 01, 2017 2:17 pm

Wondering how this person bought this bundle 33 times for 304 credits when the price is 9,477 credits
and I only receive 1 payment. Hummmmm

Using this to show imvu URL's but the damn help center don't work?

How do we get help nowadays?

GuySBot · Post by **GuySBot** » Sat Sep 02, 2017 6:20 am

i really don't have a clue but to say it is some glitch . 1st I'd say check your developer report page .
insert your developer ID number into the place in this link after the equal sign and before the & .
see what that says for pending credits . guessing it is a glitch and they didn't actually buy the items
which will be updated to reflect so in a certain amount of days . then again we will see .

http://www.imvu.com/catalog/developer_r ... dedcredits

otherwise as you stated the help ticket seems busted , have to wait it out or perhaps goto the help room
and see if you can get a live person or call/email imvu I don't know the number or address .

yokoed · Post by **yokoed** » Sat Sep 02, 2017 12:05 pm

http://www.imvu.com/shop/product.php?pr ... d=38753323

You can see they received the bundle because of the reviews left....

cuma
ariskea
guest nesza1

Funny thing is both buyer and owner are from Thailand,
I think its the same person.

Post by **Notorious Chicka** » Sat Sep 02, 2017 8:45 pm

YO - this is VERY concerning to me. Have you reached out staff?

Post by **Notorious Chicka** » Sat Sep 02, 2017 8:47 pm

I just bought this - let me know if it shows correct charge.

Post by **Notorious Chicka** » Sat Sep 02, 2017 8:50 pm

This is how I get help - creator.advocate@imvu.com
This email messages a few people - and is managed by Jinx (Laura) who is our new go between on big issues.

Post by **Notorious Chicka** » Sat Sep 02, 2017 8:53 pm

2017-09-02 20:46:12 -9,477 81,606 72,129 18,157 18,157 purchasing "HK-Another love song BDL" (gold pass)

yokoed · Post by **yokoed** » Sat Sep 02, 2017 9:37 pm

Thank you chicka.

Yes I received the correct amount from your purchase.

The link you provided doesn't seem to work for me.

I messaged darkangel on the 1st to try and get help but haven't heard back from her.

What I would like to have is Segallion email addy so I could have him look into it, since
I can't use the help link as it's been down for who knows how long.

I just need a way to contact someone from imvu so I can deal with the problem.

And it's not just me losing out all the others in the bundle as well.

Oh and it's a holiday weekend.

yokoed · Post by **yokoed** » Wed Sep 06, 2017 8:42 pm

Another under priced bundle sale.

Post by **Notorious Chicka** » Thu Sep 07, 2017 7:59 am

yokoed wrote: ↑
Wed Sep 06, 2017 8:42 pm
Another under priced bundle sale.

I think you use that to show them - because it shows I paid full price

yokoed · Post by **yokoed** » Thu Sep 07, 2017 3:37 pm

Sent message to Segallion - ignored
Sent message to Jinx - ignored
Sent message to creator.advocate@imvu.com - ignored

Well what did I expect.

Anyway in IE help center wouldn't load so finally I tried in google chrome and help center loaded.

Now the waiting game begins...

Sure It'll be a waste of time.

yokoed · Post by **yokoed** » Thu Sep 07, 2017 8:35 pm

Hello Yokoed,

Thank you for contacting IMVU!

We understand your concern. No worries; we'll be glad to assist you.

We have reviewed the information and found out that you are not the owner of the account that you're referring to. Kindly ask the said user to contact us. We would like to have the account owner herself to inquire about her account. Just accompany your friend on how to file a help ticket. And we'd be more than happy to assist you.

Your friend may use the steps on how to file a Help ticket indicated on the link: http://im.vu/help691

Thank you for your understanding and cooperation.

Should you have any other concerns, feel free to search our improved Knowledge Base to find answers to most of your important IMVU questions. Just go to https://help.imvu.com/ or click on the Help link located on the upper-right corner of the IMVU webpage and 3D chat client. For anything else, please don’t hesitate to contact us again.

Yours truly,

Yeah I'm sure the owner of the account who gifted all 32 bundles is going to report themselves.

Post by **Notorious Chicka** » Fri Sep 08, 2017 8:01 am

Did you escalate the ticket?

email creator.advocate@imvu.com?

GuySBot · Post by **GuySBot** » Fri Sep 08, 2017 8:43 am

yokoed wrote: ↑
Thu Sep 07, 2017 8:35 pm

Yeah I'm sure the owner of the account who gifted all 32 bundles is going to report themselves.

I could be wrong and sorry I haven't been very helpful but. .
To me it reads they think you aren't the owner of the dev account not the buyer account.
It really wouldn't make sense to me that they'd need the buyer to contact them for any reasons.
The question therein is how or why would IMVU assume you aren't the owner of the dev account in question?
Like none of my business but if you don't mind me asking what exactly did you say to them?

yokoed · Post by **yokoed** » Fri Sep 08, 2017 10:30 am

Pixel Pusher Community

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