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Imvu customer service?

Posted: Sat Mar 11, 2017 5:08 am
by Curvaceous
Where should I go if I want to transfer a large amount of credits to another account? I cant find the help center anymore :o

Re: Imvu customer service?

Posted: Sat Mar 11, 2017 6:18 am
by Notorious Chicka
Curvaceous wrote:
Sat Mar 11, 2017 5:08 am
Where should I go if I want to transfer a large amount of credits to another account? I cant find the help center anymore :o

The new inproved Help...
https://help.imvu.com/apex/IMVUCommunit ... upportHome

It is wonky so be patient.

If you use LIVE help - be sure to file a ticket too in case you need it escalated.

ALSO save the live chat. There is a button on the top left to do this.

They do not send you emails or generate tickets anymore.

Re: Imvu customer service?

Posted: Sat Mar 11, 2017 9:07 am
by Curvaceous
Impossible. Im not a VIP member so I cant life-chat.
It is that bad huh?
Imvu gone down the drain... 😧

Re: Imvu customer service?

Posted: Sat Mar 11, 2017 9:32 pm
by KrystalSkye70
"Customer Service" is just a name they use to give IMVU Users a false sense of security. They don't actually "serve" the community. They can fix small things, but major things they can't do a thing with (if they can comprehend what you are asking them, even). I don't know that anyone from Live Help actually USES IMVU....

It is really rather tragic.

Re: Imvu customer service?

Posted: Sun Mar 12, 2017 5:19 am
by Curvaceous
No matter how bad the 'service' was, they were able to transfer larger amounts of credits.
With that gone, I have no clue what to do now.

Re: Imvu customer service?

Posted: Sun Mar 12, 2017 10:03 am
by Notorious Chicka
Did you click on Submit A Case?

Everyone can file a "help" ticket.

Re: Imvu customer service?

Posted: Sun Mar 12, 2017 11:15 am
by Curvaceous
Notorious Chicka wrote:
Sun Mar 12, 2017 10:03 am
Did you click on Submit A Case?

Everyone can file a "help" ticket.
Where?
I had the feeling that that would become visible for the entire community!

Re: Imvu customer service?

Posted: Sun Mar 12, 2017 12:22 pm
by Notorious Chicka
Curvaceous wrote:
Sun Mar 12, 2017 11:15 am
Notorious Chicka wrote:
Sun Mar 12, 2017 10:03 am
Did you click on Submit A Case?

Everyone can file a "help" ticket.
Where?
I had the feeling that that would become visible for the entire community!


I linked above...
https://help.imvu.com/apex/IMVUCommunit ... upportHome

This is where you either fill out a ticket or begin a live chat with CS

Re: Imvu customer service?

Posted: Sun Mar 12, 2017 1:41 pm
by Curvaceous
No idea what happened!!
The first time you gave me a link I landed on the forum page. Now it opened right.b
You are a doll! Thanks.

Re: Imvu customer service?

Posted: Mon Mar 27, 2017 2:41 am
by Jaleman31
Hi...
Clicking on the link , take me to a pop up asking me to sign in with my imvu name and password from "Salesforce" is that normal?

Re: Imvu customer service?

Posted: Mon Mar 27, 2017 3:19 am
by Zara
Jaleman31 wrote:
Mon Mar 27, 2017 2:41 am
Hi...
Clicking on the link , take me to a pop up asking me to sign in with my imvu name and password from "Salesforce" is that normal?
Hi J, nice to see you join us. :)

Try clicking salesforceidp then it should open as normal.

Re: Imvu customer service?

Posted: Mon Mar 27, 2017 7:54 am
by Jaleman31
Thank you, it work.
before it was asking me if I was from imvu to log in from there, guess something was bad there, and imvu is keep changing my info to a female on my display card, I know where to change it but it keeps coming back, I even ask for help , but keep coming back. so I will leave it like that..
I guess I need a new DP.
hope no one ask me for a date..lol

Re: Imvu customer service?

Posted: Tue Mar 28, 2017 7:17 pm
by Roy
Jaleman31 wrote:
Mon Mar 27, 2017 7:54 am
Thank you, it work.
before it was asking me if I was from imvu to log in from there, guess something was bad there, and imvu is keep changing my info to a female on my display card, I know where to change it but it keeps coming back, I even ask for help , but keep coming back. so I will leave it like that..
I guess I need a new DP.
hope no one ask me for a date..lol
Been there...been through that....

I think the glitch is happening to a lot of people. If it bugs you, I guess you have to hide it for now.

Mine seems to be sticking for now tho.

Re: Imvu customer service?

Posted: Tue Mar 28, 2017 7:49 pm
by Jaleman31
already lots of pp think I am a girl , I get few female gift here and there .. now, longest I don't get ask on a date from guys .... I should be ok . lol

Re: Imvu customer service?

Posted: Wed Mar 29, 2017 12:28 am
by LuvableVenus
Roy wrote:
Tue Mar 28, 2017 7:17 pm
Jaleman31 wrote:
Mon Mar 27, 2017 7:54 am
Thank you, it work.
before it was asking me if I was from imvu to log in from there, guess something was bad there, and imvu is keep changing my info to a female on my display card, I know where to change it but it keeps coming back, I even ask for help , but keep coming back. so I will leave it like that..
I guess I need a new DP.
hope no one ask me for a date..lol
Been there...been through that....

I think the glitch is happening to a lot of people. If it bugs you, I guess you have to hide it for now.

Mine seems to be sticking for now tho.
Is there now a report a bug fix issue thread on here?