Imvu customer service?

[Curvaceous]

Where should I go if I want to transfer a large amount of credits to another account? I cant find the help center anymore

[Notorious Chicka]

Where should I go if I want to transfer a large amount of credits to another account? I cant find the help center anymore

The new inproved Help...
https://help.imvu.com/apex/IMVUCommunit ... upportHome

It is wonky so be patient.

If you use LIVE help - be sure to file a ticket too in case you need it escalated.

ALSO save the live chat. There is a button on the top left to do this.

They do not send you emails or generate tickets anymore.

[Curvaceous]

Impossible. Im not a VIP member so I cant life-chat.
It is that bad huh?
Imvu gone down the drain...

[KrystalSkye70]

"Customer Service" is just a name they use to give IMVU Users a false sense of security. They don't actually "serve" the community. They can fix small things, but major things they can't do a thing with (if they can comprehend what you are asking them, even). I don't know that anyone from Live Help actually USES IMVU....

It is really rather tragic.

[Curvaceous]

No matter how bad the 'service' was, they were able to transfer larger amounts of credits.
With that gone, I have no clue what to do now.

[Notorious Chicka]

Did you click on Submit A Case?

Everyone can file a "help" ticket.

[Curvaceous]

Did you click on Submit A Case?

Everyone can file a "help" ticket.

Where?
I had the feeling that that would become visible for the entire community!

[Notorious Chicka]

Did you click on Submit A Case?

Everyone can file a "help" ticket.

Where?
I had the feeling that that would become visible for the entire community!

I linked above...
https://help.imvu.com/apex/IMVUCommunit ... upportHome

This is where you either fill out a ticket or begin a live chat with CS

[Curvaceous]

No idea what happened!!
The first time you gave me a link I landed on the forum page. Now it opened right.b
You are a doll! Thanks.

[Jaleman31]

Hi...
Clicking on the link , take me to a pop up asking me to sign in with my imvu name and password from "Salesforce" is that normal?

[Zara]

Hi...
Clicking on the link , take me to a pop up asking me to sign in with my imvu name and password from "Salesforce" is that normal?

Hi J, nice to see you join us.

Try clicking salesforceidp then it should open as normal.

[Jaleman31]

Thank you, it work.
before it was asking me if I was from imvu to log in from there, guess something was bad there, and imvu is keep changing my info to a female on my display card, I know where to change it but it keeps coming back, I even ask for help , but keep coming back. so I will leave it like that..
I guess I need a new DP.
hope no one ask me for a date..lol

[Roy]

Thank you, it work.
before it was asking me if I was from imvu to log in from there, guess something was bad there, and imvu is keep changing my info to a female on my display card, I know where to change it but it keeps coming back, I even ask for help , but keep coming back. so I will leave it like that..
I guess I need a new DP.
hope no one ask me for a date..lol

Been there...been through that....

I think the glitch is happening to a lot of people. If it bugs you, I guess you have to hide it for now.

Mine seems to be sticking for now tho.

[Jaleman31]

already lots of pp think I am a girl , I get few female gift here and there .. now, longest I don't get ask on a date from guys .... I should be ok . lol

[LuvableVenus]

Thank you, it work.
before it was asking me if I was from imvu to log in from there, guess something was bad there, and imvu is keep changing my info to a female on my display card, I know where to change it but it keeps coming back, I even ask for help , but keep coming back. so I will leave it like that..
I guess I need a new DP.
hope no one ask me for a date..lol

Been there...been through that....

I think the glitch is happening to a lot of people. If it bugs you, I guess you have to hide it for now.

Mine seems to be sticking for now tho.

Is there now a report a bug fix issue thread on here?